Privacy Policy

Last updated: November 1, 2023

Lemongrass Spa Products LLC ("us", "we", or "our") operates the https://www.lemongrassspa.com website and the LemongrassSpa mobile application (together, or individually, the "Service").

This page informs you of our policies regarding the collection, use, and disclosure of Personal Information (as defined below) when you use our Service ("Privacy Policy" or "Policy").

We will not use or share your information with anyone except as described in this Policy. We use your Personal Information for providing and improving the Service.

BY ACCESSING OR USING THE SERVICE, YOU ARE ACCEPTING AND CONSENTING TO THE PRIVACY POLICY DESCRIBED HEREIN. IN YOU DO NOT AGREE TO BE BOUND, AND/OR TO ABIDE, BY THIS PRIVACY POLICY, YOU ARE NOT AUTHORIZED TO USE THE SERVICE, AND SHOULD STOP IMMEDIATELY.

If you proceed to use the service, you agree to the collection and use of information in accordance with this Policy. Unless otherwise defined in this Privacy Policy, the terms used herein have the same meaning as those used in our Terms and Conditions.

INFORMATION COLLECTION AND USE

While using our Service, we may ask you to provide certain personally identifiable information that can be used to contact or identify you ("Personal Information"). Personal Information may include, but is not limited to, your email address, name, phone number, and/or postal address.

We collect this information for the purpose of providing the Service, identifying and communicating with you, responding to you requests/inquiries, servicing your purchase orders, and improving our services.

LOG DATA

We may also collect information that your browser sends when you visit our Service or when you access the Service by or through a mobile device ("Log Data"). This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and/or other statistics.

When you access the Service by or through a mobile device, this Log Data may include information such as the type of mobile device that you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use and other statistics.

In addition, we may use third-party services, such as Google Analytics, that collect, monitor, and analyze this type of information to increase our Service's functionality. These third party service providers have their own privacy policies addressing how they use such information. We strongly advise you to review any and all of the terms, conditions, and policies of any such third-party, including, but not limited to, those of its web site(s) and/or service(s).

COOKIES

Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and transferred to your device. We use cookies to collect information to improve our services.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. The "Help" feature on most browsers provides information on how to accept cookies, disable cookies, or to receive notifications when receiving a new cookie.

If you do not accept cookies, you may not be able to use some features of our Service.

DO NOT TRACK DISCLOSURE

We support Do Not Track ("DNT"). DNT is a preference you can set in your web browser to inform websites that you do not want to be tracked. You can enable or disable DNT by visiting the "Preferences" or "Settings" page of your web browser.

SERVICE PROVIDERS

We may employ third-party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services and/or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Information only to perform specific tasks on our behalf and are obligated not to disclose or use your information for any other purpose.

COMMUNICATIONS

We may use your Personal Information to contact you with newsletters, marketing, or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications by following the "unsubscribe" link or instructions provided in any such emails we send.

COMPLIANCE WITH LAWS

We will disclose your Personal Information when required to do so by law or subpoena or if we believe that such action is necessary to comply with the law, and/or the reasonable requests of law enforcement, or to protect the security or integrity of our Service.

SECURITY

The security of your Personal Information is important to us, and we strive to implement and maintain reasonable, commercially acceptable security procedures and practices appropriate to the nature of the information we store, to protect it from unauthorized access, destruction, use, modification, or disclosure.

However, please be aware that NO METHOD OF TRANSMISSION OVER THE INTERNET, OR METHOD OF ELECTRONIC STORAGE, IS 100% SECURE AND WE ARE UNABLE TO GUARANTEE THE ABSOLUTE SECURITY OF THE PERSONAL INFORMATION WE HAVE COLLECTED FROM YOU. IF YOU DO NOT CONSENT TO THE INHERENT RISK JUST DESCRIBED, YOU ARE NOT AUTHORIZED TO USE THE SERVICE, AND SHOULD STOP IMMEDIATELY.

INTERNATIONAL TRANSFER

Your information, including Personal Information, may be transferred to, and maintained on, computers located outside of your state, province, country or other governmental jurisdiction, where data protection laws may differ from those of your jurisdiction. If you are located outside United States and choose to provide information to us, please note that we transfer the information, including Personal Information, to United States and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to such transfers.

LINKS TO OTHER SITES

Our Service may contain links to third-party web sites or services that are not owned or controlled by Lemongrass Spa Products, LLC.

Lemongrass Spa Products, LLC has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party web site(s) or service(s). We do not warrant the offerings of any such third parties. Active sales consultants who have agreed to the terms and conditions of the consultant agreement with Lemongrass Spa Products, LLC may have a customized, replicated, authenticated website with a unique number starting with www.ourLemongrassSpa.com/. These are not considered third-party websites, but rather, are an extension of the www.LemongrassSpaProducts main site.

You acknowledge and agree that Lemongrass Spa Products, LLC shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be cause by or in connection with the use of, reliance on, any such content, goods, or services available through any such third-party web site(s) or service(s).

We strongly advise you to review any and all of the terms, conditions, and policies of any such third-party, including, but not limited to, those of its web site(s) and/or service(s).

CHILDREN'S PRIVACY

Only persons age 18 or older have permission to access our Service. Our Service does not address anyone under the age of 13 ("Children").

We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you learn that your Children have provided us with Personal Information, please contact us immediately via the means set forth below. If we become aware that we have collected Personal Information from a child under age 13 without verification of parental consent, we take steps to remove that information from our servers.

CHANGES TO THIS PRIVACY POLICY

This Privacy Policy is effective as of November 1, 2023.

We reserve the right, at our sole discretion, to modify, update, or replace this Privacy Policy at any time. If such a change is material, we will provide at least 30 days’ notice (including, but not limited to, through the email address you have provided, or by placing a prominent notice on our website) prior to such change taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after any change becomes effective, you agree to be bound by the new policy. IF YOU DO NOT AGREE TO BE BOUND, AND/OR TO ABIDE, BY ANY SUCH NEW POLICY, YOU ARE NOT AUTHORIZED TO USE THE SERVICE, AND SHOULD STOP IMMEDIATELY

CONTACT US

If you have any questions regarding this Privacy Policy, please contact us, Lemongrass Spa Products, LLC, via email at admin@lemongrassspa.com, or by telephone at 303.838.6336.